Protea

Service that knows every customer.

Your implementations build a permanent record of every customer, so every call starts informed.

Start with your next renewal
A Protea customer record: the account's tier, sites live and renewal date beside its install base, its contacts, and every project across the account with its go-live and status
The install base

Every customer, in one view.

Everything procurement and delivery learned lives on, sorted by customer.

Procurement filled in the deal. Delivery filled in every site. Management keeps it all current.

One customer might run your product at ten facilities. Their contacts, their infrastructure, their contract, and everything your team learned at each site stay together in one record your whole company can use.

CustomerFacilitiesTierRenewal
Customer 110EnterpriseIn 11 months
Customer 24StandardIn 90 days
Customer 31StandardNew
Service

Your whole team knows every site.

Whoever picks up the call, the record makes them the person who was there.

Which modalities run at Center 4, and who services them?

Protea AI

Two CT, one MRI, with IPs and service contacts on file. Recorded during implementation, current as of last week.

Your customer never has to explain their own site to you.

  • Infrastructure

    Every install detail as built: devices, endpoints, versions, settings.

  • Contacts

    The people who run each site, with how and when to reach them.

  • Lessons

    What the implementation taught you about this customer, kept.

  • Changes

    Every exception made along the way, and why it was made.

Ahead of time

Nothing renews or overflows unseen.

Contracts live in the record, so renewals and usage limits announce themselves while there is still time to act. That means you can begin negotiations early, without putting anyone under pressure.

  • Renewal

    Customer 2 · support contract

    90 days out

  • Usage

    DICOM nodes · Customer 1

    46 of 50

  • Tier

    Storage · Customer 2

    Nearing next tier
Always current

The record keeps growing.

Go-live is not the last entry.

Questions get answered, devices get added, and settings change. Keep your customers' records up to date by connecting Protea AI to the communication tools you already use, or by simply letting Protea AI know yourself.

Customer 1 · recent updates

  • AddedTwo ultrasound units · Center 4
  • UpdatedNew IT contact · Center 7
  • NotedStorage growth question · follow-up kept

The next deal is already prepared.

Expansion starts from everything management already knows.

See how procurement runs

Management has an operator side.

Operators manage their whole estate on Protea. Both sides work from one shared record.

Protea for operators
See Protea in action

Now onboarding design partners

  • Protea configured on your own projects
  • First access to new capabilities as they ship
  • Your workflows shape the development roadmap
  • White-glove onboarding, direct line to the founders
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